Northern Assist Care In Home Support

Mission Statement

"To empower lives through person-centered support, blending professional excellence with the genuine warmth of a family-led team. We are dedicated to ensuring every individual feels seen, heard, and supported to live their best life with dignity and confidence."

The Heart of What We Do

At Northern Assist Care, we believe that high-quality disability support starts with a simple human connection. As a family-managed organization, we don’t just see 'clients'—we see individuals with unique goals, stories, and potential. We understand that inviting a support worker into your life requires immense trust. That is why our approach is rooted in deep empathy and a commitment to treat every participant with the same care and respect we would expect for our own family members.

Professional Excellence & Reliability

While our heart is in the care we provide, our foundation is built on professional rigor and unwavering standards. Led by our Managing Director and a dedicated leadership team, we pride ourselves on being more than just a service provider; we are your advocates and partners. From our meticulous compliance and administration team to our experienced client service managers, every person in our office works tirelessly to ensure your support is seamless, safe, and of the highest caliber.

A Team You Can Count On

With a dedicated workforce of over 50 support professionals, we have the scale to provide reliable, consistent care, yet we remain small enough to know your name when you call. Whether you are speaking with our reception team or coordinating your care with our specialists, you will find a group of people who are passionate, highly trained, and deeply invested in your wellbeing. We are here to provide the expert support you need and the genuine care you deserve.

Managing Director/Founder

Kylie is our Managing Director and the Founder of Northern Assist Care. Kylie has had over 20 years of industry experience, not to mention her lifetime of personal experience with disability. In 2017, Kylie founded Northern Assist Care with the main goal to provide personalised, familiar and person-centered in-home disability support that focused on strengthening individual abilities and giving them more choice and control.

Office Manager

Jade H joined Northern Assist Care in 2020 as a Support Worker in her final year at university where she studied nursing. After completion of her degree, she moved into client services before stepping into the role of Office Manager. Jade has a strong focus on safety and client/staff satisfaction, working tirelessly to utilise feedback to strengthen how Northern Assist Care operates and provides services. Jade believes in adopting an approach to care that is respectful, inclusive, collaborative and person-centered.

Reception

As the first point of contact, our receptionists Jade W and Crystal work to provide a welcoming, respectful, and inclusive experience for everyone who connects with our service. Our receptionists’ assist with enquiries, appointments, and coordination, while ensuring communication is accessible, confidential, and responsive to individual needs. By working closely with our support team, they help create a smooth, supportive environment that promotes dignity, independence, and positive outcomes for the people we support.

Contact Us

08 8102 4232
reception@northernassist.com.au

Business Hours:

Monday to Friday 9am-5pm